Returns | Refunds
Returns & Refund Policy
Refunds will be assessed on a the individual merit of the concern raised by the customer. We adopt fair policies to ensure a good experience based on fairness is presented in all outcomes.
Declined Refunds occur when a customer changes their mind about a product they have purchased based on little rationale or financial issues or shipping time frames. We may decide to decline a refund request.
Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way. We cannot refund the original delivery costs relating to the return of non-faulty product
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We may ask for photo evidence before commencement of the return in order to ascertain whether the claim by the customer is correct or accurate. Detailed photos clearly showing the discrepancy are required if requested. Poor quality photos are not adequate.
Several types of goods are exempt from being returned*.
Goods purchased by the customer, are in transitory states and have accepted delivery costs to onlinejewelleryshop - purchases are bound by a purchase agreement and cannot be refunded until items are returned.
Customer has changed their order position based on shipping times for which they were not aware (did not read) before making a purchase. and items have already been shipped. Customers are responsible for reading the shipping terms before completing purchases. We operate and adopt fair policies to protect both the customer and onlinejewelleryshop from an unfair transaction under The Australian Competition and Consumer Commission guidelines.
For more information:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
(!) Any item that is returned more than 30 days after delivery - no refunds are applicable
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund - assessed on a case by case basis..
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within an acknowledged or identified time frame.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Please contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us by pressing contact us.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, press contact us.
Shipping (see SHIPPING for a more detailed outline of terms)
To return your product, please press contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns are to be sent to:
2/88 Barkly Street, St Kilda, 3182, Victoria.
Please not this address only accepts mail and small parcels. There is no customer service.